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Welcome!

   

Whether you are one of our returning valued clients or a first time visitor, we want to provide value through this visit and every connection you have with us. We suggest you review our series of practical articles What The Leader Needs To Know as well as our Engagement Summaries.

Range of Capabilities:

Strategy Formulation & Execution

   • Business
   • Brand
   • Human Resources
   • Learning

Sales & Client Service Systems

   • Organization Design
   • Process Improvement
   • Training & Development
   • Learning

Crisis Preparedness & Response

   • Leading in High Change Environments
   • Influencing and Motivating Others
   • Planning & Executing Realistic
      Learning

Executive Performance

   • Contingency Planning to Resume
      Operations Rapidly
   • On-site Tactical Execution In
      Response To Crisis
   • Communication & Training

New Offerings Proven To Drive Sustained Profitable Growth:

Accountable Leadership

   • Description
   • Article: Accountable Leadership – The
      Leadership Model

Engaging Restaurant Sales and Service

   • Description
   • Article: What’s Wrong With Your
     Restaurant Employees – And How To
     Fix It

Engaging Retail Sales and Service

   • Description
   • Article: What’s Wrong With Your
     Store's Employees – And How To Fix It

Engaging Banking Sales and Service

   • Article: Is Cross-Selling Losing You
     Banking Customers?

Contact us to discuss any of our above capabilities. We can be reached by e-mail at chris@flanaganconsultants.com or call us at 203-321-8423. We look forward to hearing from you.

Again, welcome and many thanks for visiting with us!

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Client Feedback:

Our partnership with and the advice of Flanagan enabled us to reinforce our strategy, reignite our values and engage all of our employees in the delivery of the Mellon Brand ...
Martin G. McGuinn
Chairman & CEO
Mellon Financial Services


Our Goals:

• Rapidly implement breakthrough solutions to achieve business results that drive sustained performance

• Provide business, marketing and human resources strategy development and execution