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Rapidly Deployed Recovery Strategy Gets World Headquarters Operational Following Terrorist AttackHow A Small Team Of Leaders & Experts
Guided 5,000 Employees To
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The Situation: | |
| • The most devastating terrorist attack on American soil • Business continuity plans overwhelmed by the magnitude of the destruction • Economic recovery dependent on rapidly re-establishing operations • Political and security needs to demonstrate recovery and resilience |
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The Challenge: | |
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• Ensure the physical & psychological safety of employees in temporary locations • Determine how to safely and productively move employees back into the headquarters within the Ground Zero perimeter • Precisely time the reoccupation to match the rebuilding of IT, Operations, HR, Administrative Systems, and Facility Services • Equip managers with the skills to lead and support employees • Be prepared for emerging new threats and circumstances | |
The Solution | |
| • Collaborate with leading experts on response to terrorism and disaster • Build a team of corporate leaders from all essential services (e.g. EAP, Facilities Engineering & Environmental Services, HR, IT, Medical, Public Relations, Security, & Transportation) • Establish a process rapidly and calmly moving employees back into the global headquarters building — Orienting them to working in the post-attack environment — Training them in stress response and intervention — Supporting them with 24 X 7 community based and on-site EAP and medical services • Recruit a network of professionals in Environmental, EAP, Medical, & Security Services | |
The Results: | |
| • Reoccupation of headquarters 8 months ahead of initial forecast • Stable and effective business operations • Investor and client confidence • No significant incidence of employee health or safety being at risk | |
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