Our Team

Leo F. Flanagan, Jr., Ph.D.

President

Leo is President of Flanagan Consultants, LLC. The firm specializes in the formulation and execution of business, marketing, and human resources strategies to drive sustained business results.

Leo has been privileged to partner with leaders and organizations across all sectors and across the globe to improve their performance results. He offers a unique blend of attention, expertise, and skills at executing innovative solutions that lead to breakthrough results.

The hallmark of Leo's work is his ability to attend to the particular challenges faced by individual leaders and their organizations and the context in which they work. His years of experience with diverse clients and organizations allow him to quickly grasp the challenges and opportunities facing the client. Most importantly, he is known for quickly leveraging his expertise and skills to develop realistic solutions that rapidly produce results. The core of Leo's success is the alignment of the enterprise's people and processes with its brand and customer loyalty strategies.

Some of his most rewarding assignments have included: 1) crafting and implementing a customer-centered growth strategy for a major retailer yielding an 18% increase in transaction value; 2) advising the Chairman of a global financial services firm on the implementation of a cultural change process realizing an estimated $200 million in revenue; 3) installing a process for tailoring a global strategy to country specific requirements for a global consumer products company; 4) realigning the Human Resources function driving measurable business performance in a global firm with revenues exceeding $20B; 5) implementing a brand/client loyalty strategy for a hospitality chain increasing customer satisfaction from a base of 22 to 86% and revenue by 15%; and 6) leading the rapid, reoccupation of Merrill Lynch's headquarters building following the September 11 attack.

Leo has deep expertise in the key areas that drive business performance at the strategic and tactical levels. These areas include:

Leo's expertise is complemented by the skills honed in leadership positions held in the government, political campaign, university, healthcare, financial services, insurance, crisis response, and global management consulting environments.

Career highlights include such challenging assignments as Special Assistant to City Mayor, Deputy Director of Emergency Healthcare Services, Senior Vice President responsible for Fortune 500 sales, Chief Learning Officer, and Advisor to the Chairman of growth companies.

Leo received his B.A. from Fordham University, his M.A. from Hunter College, and his Ph.D. from the City University of New York.

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Nanette Miner, Ed.D.

Senior Director

Nanette Miner, Ed.D. is Senior Director of Learning Solutions for Flanagan Consultants, LLC. In her role Nanette is responsible for the Firm's thought leadership in the areas of learning strategies and systems, performance support, instructional design and the measurement of learning and developments impact on business results.

Nanette has been the chief architect of learning solutions for premier companies in a variety of industries, including: financial services, insurance, broadcasting, manufacturing, engineering, telecommunications, retail and publishing. Learning systems have driven measurable results in areas such as sales, leadership development, strategic planning, financial management, customer service, project management, technical skills and construction.

One recent assignment was for a leading financial services firm with a need for a uniform process for selling, cross-selling, and account management since each of a number of recently acquired businesses had its own methodology. To accommodate the needs of a global sales force and a need to limit travel and time requirements the solution consisted of a series of "tools" downloadable from the company intranet. Tools ranged from 3 – 20 pages of written instruction that described the skill and its execution step by step. Tools also included small executable programs that made practicing the new skills easier. Sales managers were trained to coach their sales-teams in using the new knowledge and skills acquired via the tools. Key tools were introduced via synchronous learning events to reinforce the coaching. A total of 14 tools and three "courses" were designed and disseminated in 7 months. Over $750,000 in new business was directly linked to the first sales team of 30 using the tools. These remarkable results were achieved in the first 90 days.

In addition to increasing revenue her learning solutions have increased customer loyalty, improved efficiency and increased retention of high potential talent.

Nanette is a widely sought after speaker on the latest trends in learning, measuring business results, leveraging limited learning and development resources for maximum business impact. She has also written dozens of articles as well as authoring or co-authoring a number of books. A recent publication is "The Synchronous Training Primer" with co-author Jennifer Hofman.

Nanette, has a doctorate in adult learning theory, a master's in training and organizational development, and a bachelor's in business & communications.

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Core Team:

Leo F. Flanagan, Jr.
President

Nanette Miner
Senior Director